10 Sep The Innovate 4 launches with the Debut of Evolution CX – The AI Conference
On 23–24 September 2026, the debut edition of Evolution CX – The AI Conference will take place at the Van der Valk Airporthotel Düsseldorf, Germany. The event is part of The Innovate 4 – Four Conferences, One Experience, a unique platform that brings together four forward-thinking industries under one roof: Green Steel, Hydrogen, Measurement & Instrumentation, and AI in Customer Experience.
The conference presentations will be held on 23 September from 09:00 to 17:00 and on 24 September from 09:00 to 13:00, with relaxing breaks offering coffee, delicious food and valuable networking opportunities. On the evening of 23 September, a dedicated networking reception from 17:00 to 19:00 will provide a relaxed setting for building partnerships and exchanging ideas. The conference will be held in room Düsseldorf 1 at the Van der Valk Airport Hotel. A tabletop exhibition will be located in the open atrium, which is the central meeting point for showcasing solutions and networking during breaks.
Over two days, Evolution CX will explore how artificial intelligence is transforming customer service, streamlining operations, and enabling businesses to deliver faster, smarter, and more personalized support. The conference is designed for professionals at all stages of their AI journey — from companies exploring first applications to organizations already scaling advanced solutions. Participants will gain actionable strategies, practical tools, and the opportunity to build valuable connections with peers and experts alike.
Evolution CX – The AI Conference is not a standalone event. As part of The Innovate 4, every ticket also grants access to Green Steel World, Hydrogen Tech World, and Instrumetrics World – The Energy Conference. Together, these co-located conferences create an innovation ecosystem where attendees can explore cross-industry synergies. Green Steel World focuses on decarbonizing steel production, Hydrogen Tech World on advancing hydrogen technologies, and Instrumetrics World on the latest developments in measurement and sensor technology in the Energy Sector. Combined with Evolution CX, the program offers a comprehensive perspective on the technologies shaping customer engagement, sustainable industry, clean energy, and precision instrumentation.
By joining Evolution CX – The AI Conference and The Innovate 4, participants will become part of a dynamic international community working to accelerate digital transformation, sustainability, and smarter customer service models across industries.
