Evolution CX invites researchers, engineers, innovators, AI specialists, and customer experience professionals to share their insights, research, and case studies. Whether your focus is on revolutionary technologies, transformative applications or forward-thinking strategies, your contribution will help to define the discussions at this landmark event.

Why Present?

• Showcase your expertise to an international audience
• Connect with leaders, innovators, and enterprises shaping customer service worldwide.
• Share your insights on the challenges, opportunities, and solutions redefining the industry.

Potential topics include:

• Next-Generation AI for Customer Experience: deep learning, hyper-automation, and AI agents redefining engagement
• Conversational AI Evolution: the future of chatbots, voice, and phone-based intelligent assistants
• Responsible & Ethical AI in CX: building trust, fairness, and transparency in customer interactions
• AI and Data Law: navigating privacy, compliance, and digital trust in a connected world
• Hyper-Personalization at Scale: predictive a nalytics and proactive service powered by machine intelligence
• AI-Enhanced Omnichannel Journeys: seamless integration across digital, physical, and hybrid touchpoints
• Empathy at the Core: human–AI collaboration for emotionally intelligent service
• The Future Customer: evolving expectations in an AI-driven world
• AI Business Models & Value Creation: unlocking growth, investment, and competitive advantage through AI in CX
• Real-Time Intelligence in Action: adaptive AI for instant decisions and next-best-action service

Submission details

Submit your 250-300-word abstract in Word format. Include a clear outline of your presentation, with key topics and keywords.

For further details, please contact the conference coordinator:
Mr. Simon Neffelt | +49 2821 71145 44 | s.neffelt@kci-world.com