Conference Programme//
Building on the growing momentum of innovations in AI and Customer Experience, we are delighted to welcome you to the inaugural edition of this event. Join this new international meeting point where researchers, engineers, innovators, AI specialists, and customer experience professionals will come together to exchange insights, tackle challenges, and shape the future of AI in Customer Experience.
As soon as more speakers and topics are confirmed, you’ll be able to find the full Conference Programme for 2026 here, showcasing the array of expert presentations available to attend. Join us on 23–24 September in Düsseldorf, Germany, at the Van der Valk Airporthotel.