Event Info//
23 – 24 September 2026 | Düsseldorf, Germany
Step into the future of customer experience at the AI in Customer Experience Conference (Evolution CX – The AI Conference). Over two days, this event will explore how artificial intelligence is transforming customer service, streamlining operations, and helping businesses deliver faster, smarter, and more personalized support.
Whether you are just starting your AI journey or scaling advanced solutions, you will leave with actionable strategies, practical tools, and a strong network to take your customer experience to the next level.
Conference hours:
- 23 September 2026 | 09:00 – 17:00
- 24 September 2026 | 09:00 – 13:00
Networking evening:
- 23 September 2026 | 17:00 – 19:00
Part of a larger innovation hub
Your ticket also grants you access to three additional co-located events, creating a powerful innovation ecosystem:
- Green Steel World – advancing technologies to decarbonize global steel production.
- Hydrogen Tech World – driving innovation in hydrogen production, transport, and storage.
- Instrumetrics World – connecting global experts in measurement and sensor technology.
Together, these four events provide an unmatched opportunity to discover the technologies shaping customer engagement, sustainable industry, clean energy, and precision instrumentation.
Venue
Van der Valk Airporthotel Düsseldorf
Am Hülserhof 57
40472 Düsseldorf, Germany
Phone: +49 211 200 63 0
E-mail: duesseldorf@valk.com
Website: airporthotelduesseldorf.de
The conference will be held in room Düsseldorf 1, with tabletop exhibition space located in the open atrium in between the conference rooms – the central meeting point for networking, showcasing solutions, and connecting during breaks.
Please note: Smoking inside the venue is strictly prohibited.
Sponsored by//
